Shipping policy

Delivery Terms

Shipping options vary depending on destination and courier availability.
Under normal conditions, deliveries within Sweden are completed within 1–7 days. During periods of high order volume, delivery may take 1–21 days.
Special-order items may require up to 45 days for Swedish deliveries.

For EU destinations outside Sweden, deliveries typically arrive within 14 days, or up to 30 days during high‑demand periods.
Special-order items may require up to 60 days.

For deliveries outside the EU, Skandyz cannot guarantee delivery times due to customs processing and external factors beyond our control.

1 Shipment Tracking

When available, tracking information is sent via SMS or email. Once your order is ready for collection at a pickup point, you will receive a code via SMS or email to retrieve your package.

2 Address Changes

Once an order has been placed, address changes are generally not possible. Customers are responsible for ensuring their address information is correct at the time of purchase.

If an incorrect address is submitted, contact us as soon as possible. If the shipment has already been dispatched, Skandyz cannot provide a replacement shipment or cancel the order.

3 Delivery Delays

While most shipments arrive within the stated timeframes, delays may occasionally occur. You can track your delivery via the tracking link provided by the courier. You are welcome to contact us for assistance at any time.